Communicating violation notices to residents can be difficult at times especially because you don't know how the resident is going to react. In the April issue of Quorum, Sr. Portfolio Manager, James Hawkins, gives a great breakdown on how people react to covenant enforcements based on four personality tendencies that affect one's behavior and the way they respond to others.

Find the article here: https://www.quorum-digital.com/cawm/0421_april_2021/MobilePagedReplica.action?pm=2&folio=16#pg16